To answer incoming calls and email inboxes (if required), from tenants and clients in order to deal with their queries effectively and efficiently. To highlight service appointments that have had repeat visits to Contract Administrators as and when necessary. To make outbound calls confirming next day appointments. To ensure all service queries are managed in professional manner by applying proper telephone etiquette in order to satisfy various customer situations. To be flexible and help out with other areas when colleagues are busy or absent. General office administration including filing, faxing and photocopying. Any other duties as and when required in order to meet the needs of the business. ..... full job details .....