L1 Service Desk Analyst (M365) Milton Keynes | 3 month contract initially | Inside IR35 | Monday to Friday | ASAP start A specialist MSP is building a dedicated service desk for one of its large global clients, and needs two L1 analysts to be the friendly, capable first point of contact for its users. It''s a great opportunity for a first line engineer who wants exposure to a wide Microsoft and cloud stack, with a clear path into L2. What you''ll be doing Taking calls, emails and tickets, then triaging and resolving them at first contact wherever possible Password resets, MFA, account admin in AD and Entra ID, and new starter setups Supporting Outlook, Teams, OneDrive, SharePoint and Windows 10/11 Escalating cleanly to L2 and adding to the knowledge base What''s in it for you Monday to Friday, either 8am to 4pm or 10am to 6pm Competitive day rate via umbrella A genuine route to a permanent role/progression into L2 Apply now. You''ll get a few quick questions about your experience and availability, and we''ll call shortlisted applicants straight away. ..... full job details .....