Customer Service AdministratorGlasgow 16.00 per hour 12-Month Temporary ContractWe''re recruiting for a Customer Service Administrator to join a large, well-established organisation in Glasgow. This is an excellent opportunity for someone who enjoys administration, problem-solving and delivering a high standard of customer service within a busy operational environment.This is a predominantly administration-based role with occasional customer contact. You''ll be responsible for handling customer requests, reviewing documentation, updating records and supporting a range of operational processes.Following a comprehensive training programme, hybrid working will be available.Key Responsibilities Processing customer requests and ensuring records are updated accurately and efficiently. Reviewing customer information and documentation to ensure all requirements have been met. Managing a variety of work queues, customer requests and shared inboxes. Communicating with customers where necessary to obtain information or provide updates. Taking ownership of queries from receipt through to resolution. Supporting the delivery of an excellent customer experience throughout the customer journey. Maintaining a high level of accuracy when handling data and sensitive information. Working within established policies, procedures and compliance frameworks. Identifying and escalating any potential issues or risks where appropriate. Collaborating with colleagues to achieve team objectives and ..... full job details .....