Customer Service Advisor Location: GlasgowPay Rate: 16.00 per hourContract: Temporary, 12 monthsStart Date: November 2026Hours: Full-time, Monday to Sunday, with rotational shifts between 8:00am and 8:00pm. Full flexibility is essential.About the RoleWe are recruiting Business Banking Advisors on behalf of Nationwide to join their Business Direct telephony team in Glasgow.This is an excellent opportunity for individuals with strong customer service skills who enjoy speaking with customers, solving problems and helping small businesses find the right banking solutions. Full training and ongoing support will be provided, so previous banking experience is not essential.Key ResponsibilitiesHandle inbound calls from new and existing business banking customers, providing a professional and friendly service.Respond to customer enquiries and take ownership of queries to ensure they are resolved efficiently.Understand customers'' needs and provide information about suitable banking products and services.Support customers with digital banking services and solutions.Maintain accurate customer records and ensure all information is recorded correctly.Follow company policies, procedures and relevant financial regulations.Work collaboratively with colleagues to deliver an excellent customer experience.About YouWe are looking for candidates who have:Previous customer service experience and a passion for helping customers.Excellent verbal and written communication skills.Strong ..... full job details .....