Do you have an exceptional knowledge of all things Haulage? Pallet Networks Systems? Do you have a Transport/Logistics background? We need a positive, energetic Customer Service Expert to join our client''s already established team! If you have the experience we are looking for, apply today to work as a Customer Service Advisor in Trafford Park, Manchester. The rate of pay is £30,(Apply online only) - £35, (Apply online only) per annum dependent on experience This is a full-time role working fixed shifts, and the hours of work are: - 8am to 5pm Your Time at Work As a Customer Service Advisor, your role will be to provide and promote a professional, customer-focused service to ensure the needs of their customers are being satisfied and a first-class service is being delivered and promoted. Key responsibilities: - Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated. - Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and offering assistance to increase efficiency and service levels. - Establish, develop, and maintain effective working relationships with all work colleagues to ensure a ''one team approach'' to the delivery