Housing and Support Officer LOCATION: Surbiton DURATION: Permanent SALARY: £29,235.65 HOURS: 35 Hours on a shift rota (1 weekend in 5) About the Role Our client is a leading provider of supported housing in London and beyond, offering a safe and stable place to stay for young and vulnerable people. They are committed to providing high-quality housing and tailored support to help residents build independence and move towards a positive future. We are seeking a compassionate and proactive Housing and Support Officer to manage a caseload of residents and deliver a combined housing management and support service. Key Responsibilities Provide housing management and housing-related support to a caseload of residents Complete Outcome Star assessments and deliver person-centred support plans through regular key-working sessions Support resident wellbeing, independence, and preparation for move-on accommodation Encourage and support resident engagement in progression activities Maximise uptake of progression opportunities by working closely with Progression Coaches Monitor rent accounts and take early intervention and preventative action to minimise rent arrears Manage anti-social behaviour and ensure compliance with tenancy and licence conditions Work collaboratively with internal departments, including Facilities, Property Management, and other community operations teams Liaise with external agencies to support resident needs and outcomes Maximise housing occupancy an