Our client is looking for Customer Support Advisors with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media and Email.Main DutiesReply to customer enquiries via a digital ticketing system through a range of channelsProvide high-quality answers to queries to ensure they are resolved quickly and efficientlyFollow standard processes at all times to ensure a smooth experience with returns, exchanges, etc.Work collaboratively with teams across the business to uphold and improve customer service ratingsSkills and KnowledgeYou will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.Positive approach and creative thinker.Enthusiastic and self-motivated.Extensive customer service experience.Salary, Hours and Benefits£25.5K (£13.03 per hour)37.5-hour week5/6 months contractMonday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)Office based, lovely working environmentFree parkingFree refreshmentsCasual dress code