We are looking for an organised, proactive and customer-focused Inside Sales Administrator to join our team in Newmarket.

This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced sales environment.

Working closely with the Sales Team, you will play an important role in ensuring orders are processed accurately and efficiently, customers receive an excellent level of service, and key business targets and KPIs are achieved.

You will act as a key link between customers, the Sales Team and internal departments, helping to ensure a smooth and effective order management process from initial enquiry through to fulfilment.

• Receive, review and process customer orders, ensuring accuracy and resolving any discrepancies with customers and Sales Account Managers.
• Process order amendments using Syspro/Infor systems.
• Work closely with Operations to confirm order validity, lead times, order status and projected completion dates.
• Manage the daily release of build demand into Syspro/Infor.
• Generate and issue daily order acknowledgements in line with business KPIs.
• Prepare quotations to support Regional Sales Managers.
• Handle customer enquiries professionally and efficiently.
• Provide timely updates to customers regarding their orders.
• Support the achievement of business objectives, including COTTP, arrears management, OTD and revenue recognition.
• Maintain accurate records and ensure all administrative processes are completed to a high standard.

We are looking for someone who is detail-oriented, customer-focused and confident managing multiple priorities.

You will ideally have:

• Previous experience working in a customer service and administrative environment.
• GCSE-level education or equivalent.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Experience using business systems such as MRP, CRM or ERP platforms.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• A high level of accuracy and attention to detail.
• A proactive approach to problem-solving and the ability to work effectively as part of a team.
• Commercial awareness and an understanding of the importance of customer satisfaction and business performance.

The successful candidate will demonstrate:

• A strong commitment to delivering excellent customer service.
• Good business and commercial awareness.
• The ability to understand and follow business processes and systems.
• Strong critical thinking and problem-solving skills.
• A positive, professional and collaborative approach.

You will report directly to the Sales Director and work closely with the wider Sales and Operations teams.