Key ResponsibilitiesManaging Client Accounts: Serving as the primary point of contact for top-tier clients, managing satisfaction, handling escalations, acting as the client''s voice internally, and initiating relationship-building efforts.Strategic Account Oversight: Develop strategic plans for key accounts, identify upsell/cross-sell opportunities, and track performance against client-specific KPIs.Team Leadership: Lead, mentor, and develop the Client Service team, fostering a collaborative, high-performance culture.Project Delivery: Ensure projects are delivered on time, within scope, and monitor budgets for profitability, recommending workflow improvements as needed.Growth and Retention: Oversee client onboarding and implement strategies to retain and grow high-value accounts.Marketing and New Business: Represent the agency externally and support the new business team in pitches for strategic clientsRequired Skills and ExperienceExpertise: Deep understanding of the property and place ecosystem, including ownership structure, and the role of brands and marketing communications.Focus: A strong passion for achieving excellence across the entire client experience and a continuous improvement mindset.Interpersonal and Leadership: Excellent communication, presentation, and interpersonal skills; ability to lead, inspire, and collaborate effectively with both internal teams and clients utilising an authentic leadership style.Commercial Acumen: Strong financial and commercial skil