IT Support Engineer / Multi-Site Support TechnicianLocation: Field-based across regional client sites + office supportSalary: Up to £31,000 + mileage + benefitsType: Full-time, PermanentHemel Hempstead The OpportunityA growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region.This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You''ll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service.A great opportunity for someone looking to develop their technical skills within a varied MSP environment.Key ResponsibilitiesSupport and Service DeskProvide 1st / 2nd line support across hardware, software and user issuesLog, manage and resolve tickets within agreed SLAsEscalate more complex issues where requiredDeliver clear updates and excellent customer communication throughoutOn-Site Client SupportVisit customer sites for scheduled support, installs and issue resolutionSupport users face-to-face with desktop, laptop and peripheral issuesAssist with workstation setups, moves and equipment rolloutsBuild positive working relationships with end users and key contactsInfrastructure SupportAssist in supporting servers, backups and core network infrastructureManage Active Directory user accounts, permissions and password resetsSupport Micro