About The Role: The Crowd are working with a highly desirable, mid-sized design studio that has a strong reputation in the industry for their acclaimed international projects. They are seeking an IT Support Assistant to join their team in London. You will play a key role in delivering exceptional technical support to all employees across their two offices ensuring the prompt and efficient resolution of all IT-related matters. Your contributions will be instrumental in steering, developing and enhancing our client''s IT goals. Our client is a multi-award winning practice that offers a great benefits package and is located in a vibrant and accessible part of town! Key Responsibilities: Deliver 1st and 2nd Line technical support for desktops and maintenance Set up and maintain workstations and laptops Collaborate with Head of IT on system reviews and software management Manage and support cloud-based email (Office 365) Oversee internal phone system and coordinate with telecom suppliers Guide staff on software usage and resolve day-to-day technical challenges Monitor and maintain server and folder structures, data storage, and backups Key Skills/Requirements: 3-4+ years of relevant experience required, ideally within the built environment Strong communication skills Ability to work well under pressure, efficiently and organised Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively Knowledge of CAD softwares, Adobe, Rhino, Autod