University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University''s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital andamp; Technology at UAL is on an exciting journey, transitioning from a ''classic'' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As a Senior User Researcher, you will plan, design and carry out user research activities within key services and products. Through primary research with users, you will help our teams to get a deep understanding of our current and potential students and staff members'' needs and behaviours.Your research will inform the development and improvement of products, services and processes from discovery stage (exploratory, formative research) onwards. You''ll work on developing insights, using evidence to move from ''what is'' to ''what if'' and then into implementation in proposition, product and service design. Some initiatives are big and ambitious, some are small and yet meaningful, all are focused on helping services and systems work better for our stu