Are you an experienced Employee Relations professional with a strong technical background, confident managing complex cases and supporting teams through challenging people situations?We''re looking for an ER Service Manager to lead and develop a team of People Partners within a large, complex organisation. This role will suit someone who enjoys being close to the detail of employee relations, providing expert guidance on sensitive matters and ensuring a consistent, high-quality approach across the business.The roleYou''ll oversee complex employee relations activity, acting as an escalation point for challenging cases and supporting managers with practical, commercially minded advice. You''ll help ensure people matters are handled fairly and consistently, while maintaining compliance with UK employment legislation and internal policies.Alongside leading and coaching the team, you''ll contribute to improvements in HR processes and support wider organisational change, including restructuring and transformation activity.Key responsibilitiesLead and develop a team of five People Partners, providing guidance, coaching and support on complex people matters.Act as an escalation point for sensitive employee relations cases, including investigations, disciplinaries, grievances and performance management.Advise managers on employment law, policy application and appropriate approaches to challenging employee situations.Support restructuring, redundancy and other organisational change ..... full job details .....