Customer Service Representative Location: Cardiff Role Type: Contract - 6 months Work Setup: Hybrid - 2 days in the office Who We Are Legal andamp; General Resources Limited is a leading financial services company focused on providing innovative investment, insurance, and retirement solutions. As an employer, it is committed to fostering a diverse and inclusive workplace, supporting professional growth, and encouraging collaboration and innovation across all levels, making it a dynamic and engaging environment for talented individuals.andnbsp; What You''ll DoProvide outstanding customer experiences by understanding their needs and tailoring your approach.Ensure compliance with all regulatory and internal policies to protect our business and customers.Take ownership of customer interactions, collaborating with colleagues to deliver hyper-personalised solutions.Handle and resolve complaints effectively, using feedback to improve the customer journey.Identify opportunities to enhance processes and share ideas to drive efficiency and service excellence.Use your expertise to support customers across our Retail operations while mentoring others to achieve great results.Empower customers with clear, timely information to help them make informed financial decisions.What You BringStrong understanding of diverse customer needs and requirements.Excellent attention to detail and communication skills (written andamp; verbal).Skilled in recording, reporting, and managing customer ..... full job details .....