We are seeking an experienced Customer Service Administrator to join, a small, friendly team based in Colchester. As customer service administrator you will be the first point of contact and the company, maintaining their reputation for outstanding customer service. You will process all customer orders, quotes, and queries so that all their customers needs, requirements and expectations are fulfilled in line with their Company mission statement, values and code of conductResponsibilities:Answer all inbound calls promptly, and direct where needed.Serve as the primary point of contact for all parts enquiries and warranty-related calls, providing basic technical support in parts identificationBook transport for all trailer dispatches, liaising with the transport company and the customerProcess orders, ensuring accurate information is entered into the ERP system in a timely mannerSupport the sales team with generation of quotes for customers, and act as the point of contact for the sales team on the roadDeal with customer returns accurately, arranging collections when applicableComplete NPS calls with customersAttend Sales HuddlesAttend Company Staff Meetings.Any other reasonable duties as requested by the CompanyRequirementsPrevious experience of other customer services/sales work preferredGood IT skills and familiar with MS Office (Word, Excel, Outlook, Teams)Excellent telephone mannerCommitted team playerAccurate and diligentWilling to help and take on challengesHighly organis