Insurance or financial services experience is ideal but if you have some supervisory experience within hospitality or retail, that could also work. £3k bonusWhat''s in it for you?- Opportunity to work in a fast-paced, customer-focused environment- Exposure to both customer service and claims processes- The chance to contribute to operational improvements and business performance- Supportive team environment with ongoing training and developmentMust have''s- Experience in a customer service and/or claims handling role- Excellent communication skills across multiple channels- Strong organisational skills with the ability to manage multiple tasks- High level of attention to detail- Ability to resolve queries professionally and efficiently- Confidence handling complaints and challenging customer interactions- Experience using CRM systemsNice to have''s- Experience using Salesforce, Instanda or XeroSo, what will you be doing?- Deliver exceptional service to new and existing customers- Resolve queries accurately and efficiently via phone, email, WhatsApp and post- Manage the First Notification of Loss (FNOL) stage of claims- Liaise with internal teams and external stakeholders to progress claims- Ensure all customer documentation is issued accurately and records are kept up to date- Identify opportunities to enhance the customer experience and exceed expectations- Handle complaints professionally and escalate where regulatory requirements apply- Stay informed on product updates, ma