Incident and Problem Analyst Duration: 6 Months Possibility for extension)Location: London/Hybrid (3 days per week on site)Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and analytical Incident and Problem Analyst to support the effective management of IT incidents and problems across the organisation''s technology landscape.You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and safeguard critical business services by applying best practices and supporting governance activities across the technology estate. Key Responsibilities: Monitor and manage incidents across EMEA, to ensure timely resolution and minimal disruption to banking services.Coordinate with regional IT teams and global support functions to escalate and resolve high-priority and major incidents effectively.Lead or participate in incident bridges and maintain clear, timely communication with stakeholders across multiple time zones to ensure transparency and alignment.Ensure accurate incident logging, categorization, and documentation in ITSM tools (e.g., ServiceNow) to maintain governance and enable effective reporting.Conduct structured root cause analysis (RCA) for recurring or high-impact incidents to identify underlying issues and implement permanent fixes.Log and track problems through to resolution and closure to reduce recurrence and improve service stability.M