Job Title: Incident and Problem Analyst Duration: 6 months (with possibility for extension) Location: London / Hybrid (3 days on-site) Rate: 419 PWD Via UmbrellaWe are looking for a highly organised and analytical Incident and Problem Analyst to support the effective management of IT incidents and problems across the organisation''s technology environment. In this role, you will help ensure that incidents, including major incidents, are resolved promptly to minimize business disruption, while underlying problems are accurately identified, analysed, and addressed to prevent recurrence. You will contribute to incident and problem management processes, ensuring adherence to governance standards and compliance with regulatory and operational resilience frameworks, including DORA. You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and safeguard critical business services by applying best practices and supporting governance activities across the technology estate.Key Responsibilities Monitor and manage incidents across EMEA to ensure timely resolution and minimal disruption. Coordinate with regional IT teams and global support functions to escalate and resolve high-priority and major incidents. Lead or participate in incident bridges, maintaining clear communication with stakeholders across multiple time zones. Ensure accurate incident logging, categorisation, and documentation in ITSM tools (e.g., ServiceNow). Conduct