Operations Coordinator
About the Role ApolloGrid provides home energy solutions to UK residential customers, including solar PV, battery storage and heat pumps. The MOS Operations Coordinator connects lead generation channels, part-time teams, energy advisers, installers and customers. You will coordinate day-to-day work from lead generation and home visits through to installation, project handover and customer follow-up. You will spot missing information, communication gaps and delays at each stage. Where needed, you will step in to coordinate, clarify who owns the task and what happens next, and follow up until the issue is resolved. Recent graduates are welcome to apply. ApolloGrid will provide training on the business and its operating procedures. Key responsibilities 1. Lead generation channels and partnerships Identify and contact potential sources of customer leads and prospective partners. Compile quotations, service scopes and terms of collaboration, help put agreed arrangements in place and maintain day-to-day contact. 2. Part-time team operations and home visit coordination Help set up, recruit and train the part-time team that carries out home visits. Follow up on day-to-day work, record performance assessments against agreed standards, check payroll records and help improve team procedures. Assign home visits based on customer needs and energy adviser availability. Confirm appointments, track visit completion and feedback submissions, and promptly coordinate rescheduling, address ..... full job details .....
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