A fantastic opportunity has arisen for a Credit Controller to join a welcoming and supportive finance team based in Wilmslow, with flexible remote working options available. This role offers the chance to be part of an organisation that values kindness, teamwork, and a positive outlook, where your interpersonal skills and commitment to excellent service will be truly appreciated. As a Credit Controller, you will play a vital role in the finance team by managing debt recovery processes with sensitivity and professionalism. Your day-to-day responsibilities will involve engaging with customers through various channels to chase payments while always maintaining a pleasant demeanour. You will be responsible for setting up direct debits, resolving queries with empathy, allocating cash accurately, and handling essential administrative tasks such as sending invoices. Key duties include: Chase payment of outstanding debts through considerate communication via telephone, letter, and email while maintaining positive relationships with customers. Re-instate and set up new direct debits efficiently to ensure smooth transactional processes for clients. Resolve customer queries promptly by providing empathetic support and clear information to address concerns. Allocate cash accurately within the finance system to maintain dependable financial records. Perform administrative duties such as emailing copy invoices and supporting documentation in a timely manner. Collaborate closely with ..... full job details .....