Account Manager Location: Manchester Job Type: Full-time This role isn t about answering phones, It s about owning the customer experience. We re a fast-growing logistics company that believes great service is built on trust, clarity, and reliability. Every shipment, every update, and every interaction matters. We re now looking for a Account Manager who genuinely cares about doing things properly and takes pride in delivering an outstanding customer experience. The Role Your mission is simple: make every customer feel looked after. You ll act as the key link between customers and internal operations, ensuring communication is clear, issues are handled quickly, and nothing slips through the cracks. When customers think of us, they should think professional, responsive, and dependable. Key Responsibilities Act as the first point of contact for customers, professional, calm, and solutions-focused Handle customer enquiries via phone and email with confidence and efficiency Process bookings accurately and ensure service requests are delivered smoothly Track shipments and proactively update customers, no chasing, no confusion Resolve issues and complaints with ownership, empathy, and urgency Maintain accurate customer records and internal systems Work closely with operations, logistics, and sales teams to meet customer commitments Identify inefficiencies and suggest improvements to processes Support the business with general administration, data entry, and documentation Ensure