Customer Service AdvisorConnect2Luton are excited to recruit a team of Customer Service Advisor (s) on behalf of Luton Borough Council paying 14.59 per hour. Main purpose of positionWorking within the Customer Service Centre, you will provide information, advice and guidance to residents across a wide range of Council services. You will support customers via telephone, email and face-to-face contact, helping to resolve enquiries and promote online services.As a Customer Service Advisor you will be responsible for:Responding to customer enquiries, requests and complaints.Providing advice and guidance on Council services.Supporting customers to access online and self-service options.Maintaining accurate records using Council systems.Processing payments and supporting debt recovery activities.Verifying customer information in line with data protection requirements.Working with internal teams and external partners to achieve positive outcomes.Contributing to service improvements and customer satisfaction.Skills and ExperiencePrevious customer service experience in a busy environment.Experience handling complex enquiries and resolving issues.Strong communication and interpersonal skills.Good IT skills, including Microsoft Office.Ability to maintain accurate records and manage information.Excellent organisational skills and attention to detail.Ability to work effectively as part of a team.Additional RequirementsAbility to work on a rota basis, including occasional evenings and ..... full job details .....