IT Support Engineer Location: Aylesbury, BuckinghamshireSalary: Up to £34,000Set-up: Hybrid Working The Opportunity We''re working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. This is a fantastic opportunity for someone with strong 1st/2nd Line experience who enjoys a varied role combining remote support, onsite client interaction, and project exposure. You''ll be joining a collaborative environment where customer service and technical delivery are equally valued, supporting a broad client base across Microsoft environments and modern cloud technologies. Responsibilities Providing 1st and 2nd Line technical support to a range of users and clients Troubleshooting hardware, software, and network-related issues Supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint Managing users through Active Directory and Azure/Entra ID Assisting with laptop/desktop builds, installations, and deployments Escalating complex issues where required while maintaining ownership throughout Supporting basic networking issues including switches, routers, and Wi-Fi connectivity Participating in occasional client site visits for support and project work Maintaining accurate ticket updates and documentation within the service desk system Delivering excellent customer service and communication at all levels Skills and Experience Required Previous experience within a 1st/2nd ..... full job details .....