Junior Technical Support Specialist - Route into Tech

Junior Technical Support Specialist - Route into Tech

This range is provided by PIE Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Direct message the job poster from PIE RecruitmentClient Director - SaaS and Consumer at PIE Recruitment

Learn from Customer Success LeadersProgression potential to Customer SuccessRoute into the world of SaaS22 days holiday + your birthday offAre you a recent graduate or someone who recently left education and wants to break into tech? Or perhaps you work in a customer facing role, and are looking for an industry switch? If this sounds like you then get applying...this is an entry level role, but one with a potential progression route through to Customer Success.The CompanyA pioneer in Software as a Service (SaaS) workforce management and access control solutions. With its own intuitive software platform and biometric hardware devices, the company is an innovator with over 30-years’ experience as a total solutions provider helping thousands of organisations across EMEA operate more efficiently, save money, and keep people and assets safe.The RoleAs a member of the Customer Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact via telephone and email for customers with support queries.You will be used to working in a team, and have great interpersonal skills both internally, and externally.The successful candidate will be required to be in the Wembley office 5 days a week.ResponsibilitiesMonitoring and responding effectively and quickly to requests received via the helpdesk and effectively triaging and allocating ticketManaging and owning the technical support mailbox, creating support tickets when appropriate and managing as above.Providing technical support or assistance for incoming issues and concerns related to hardware, software and systems at the first response level via email or phone call and registering tickets when appropriate.Assisting with the scheduling of engineers to attend customer siteDealing with basic administration for the team – booking hotels etc.Reporting significant or recurring problems to the tier-2 support team and gathering feedback to determine issues and patterns so that they can be resolved, or FAQs can be provided to clients to help them troubleshoot the problem themselvesAssisting workshop with preparation of devices for shipment and arranging collection from engineersThe PersonThis may be your first role, but you will have an interest in developing a career in Customer Support or Customer Success within a tech company.Excellent verbal and written communication skillsExcellent customer service and problem-solving skillsGood computer skills and the ability to troubleshoot software-related problemsProficiency in various computer softwareAbility to prioritise tasksTime management skills and attention to detailCatch your interest...reach out to Ryan GloverSeniority level

Seniority level Entry levelEmployment type

Employment type Full-timeJob function

Job function Administrative, Customer Service, and Information TechnologyIndustries IT Services and IT Consulting and Software DevelopmentReferrals increase your chances of interviewing at PIE Recruitment by 2xContinue with Google Continue with GoogleLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoWest Drayton, England, United Kingdom 6 days agoLondon, England, United Kingdom 4 hours agoLondon, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 13 hours agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 5 days agoGreater London, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 5 days agoGreater London, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 days agoCity Of London, England, United Kingdom£150.00-£200.001 day agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 weeks agoChiswick, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 3 months agoGuildford, England, United Kingdom 2 weeks agoHarrow, England, United Kingdom 3 weeks agoWatford, England, United Kingdom 7 months agoLondon, England, United Kingdom 1 month agoHertfordshire, England, United Kingdom 7 months agoLondon, England, United Kingdom 3 months agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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