We are pleased to be working with our client seeking an IT Operations Manager based in Northampton for one of our clients on a full-time permanent basis. Summary of the IT Operations Manager role Salary: £50,000 - £60,000 per annumLocation: NorthamptonType of Contract: PermanentHours: 35-hour working week, Monday - Friday 9:00am - 5:00pmBenefits: 25 days holiday, Free onsite parking, Profit share scheme, Private medical, Company eventsResponsibilities of the IT Operations Manager Oversee and optimise the day-to-day operations of the company s IT and infrastructure.Lead, mentor, and develop the IT team, including performance management, upskilling in automation, and ongoing training.Provide technical support and troubleshoot system and network issues.Manage, maintain, and continuously optimise hybrid infrastructure across on-site systems, cloud platforms.Participate in internal and external IT audits to ensure compliance.Develop, document, and continuously improve IT processes and procedures.Identify, assess, and manage operational and security risks.Manage IT vendors, contracts, and software licences effectively.Prepare and present monthly management and performance reports. Requirements for a successful IT Operations Manager Proven experience managing IT operations and leading a technical team.Strong knowledge of the Microsoft 365 platform, including Exchange, SharePoint, OneDrive, and Office.Technical expertise in networks, servers, and operating systems.Experience suppor