Job Title: Productivity Team Leader
Location: Kettering
Salary: From £30,000 per year
Job Type: Full-time, Permanent
 
About the Role:
A leading global equipment company is seeking a people-oriented and motivated Productivity Team Leader to join their team. In this role, you will lead a small team to deliver high levels of customer service across a network of customers, company stores, and end-user customers. You will act as a key point of escalation, drive team performance, and support continuous improvement initiatives.
 
Key Responsibilities:

• Lead, motivate, and manage a team of 8 members, acting as the main escalation point.
• Maintain and manage predetermined service levels, ensuring a professional and high-quality service.
• Oversee company insurance products and all aspects of SIS administration.
• Build strong working relationships across multiple departments and stakeholders.
• Hold regular team meetings to set expectations, provide feedback, and support development.
• Identify and participate in continuous improvement (RCI) initiatives.

• Strong leadership skills with a professional and approachable manner.
• Excellent communication and interpersonal skills, both written and verbal.
• High competency including email, Word, Excel, and PowerPoint.
• Ability to prioritise work, meet competing deadlines, and exercise initiative.
• Highly accurate, detail-oriented, and organised.
• A-level educational standard or minimum of 3 years’ relevant customer service experience.
• Previous team leadership experience preferred.

• Work with a passionate, collaborative team in a respected global brand.
• Opportunities for personal and professional growth in a company that values innovation and continuous improvement.
• Be part of a culture built on relationships, teamwork, and pride in what you do.

• Additional leave, bereavement leave, sick pay
• Employee discounts, store discounts, referral programme
• Life insurance, company pension
• Free parking, on-site gym, canteen
• Cycle to work scheme
• Health & wellbeing programme
• Enhanced maternity and paternity leave
• Company events and more

• Customer service: minimum 3 years (required)
• Team leader experience: 1 year (preferred)