Customer Experience Design Lead6 MonthsLocation - WarwickshireHybrid About the RoleJoin our client as a Customer Experience Design Lead, where you will play a pivotal role in transforming customer journeys. You will develop and maintain comprehensive journey models, ensuring they align with our strategic objectives. Your expertise will drive customer-centric service design across the organisation, fostering collaboration and innovation. With a focus on understanding customer needs, you will create engaging visual narratives and implement targeted improvements. This position offers the flexibility of hybrid working, with options for full-time and part-time applicants. Key AccountabilitiesJourney Modelling and Mapping: Develop end-to-end journey models that highlight customer experiences across various segments and channels, pinpointing pain points and interdependencies.CX Design Leadership: Provide design expertise to support business units in creating customer-centric services, shaping journeys around actual customer needs.Cross-Business Collaboration: Serve as the central CX design contact, ensuring that customer journeys align with intended outcomes and deliver measurable value.Strategic Alignment: Align journey models with the organisation''s North Star strategy and transformation priorities, integrating insights into actionable design decisions.Customer Closeness: Create compelling visual and narrative artefacts that help teams empathise with and understand customer needs