Our OEM Client based in Gaydon, is searching for a Customer Experience Design Manager to join their team, Inside IR35. This is a contract position until 12th June 2026.Umbrella Pay Rate: £38.81 per hour.This is an exciting opportunity within the vehicle connected services (VCS) strategy team. As Customer Experience Design Manager, you ll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle.Through acting as the voice of the customer for VCS, you will represent our client s needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements.You will be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital Teams, you will ensure a cohesive end-to-end approach is defined and delivered with the overall goal to remove friction, reduce effort and grow value for our customers.Key Accountabilities and Responsibilities:Customer Centricity Guardianship within and across all VCS CX Workstreams: Ensure that a customer-centric strategy and principles are integrated into each VCS CX workstream,