Job Title: IT Site SupervisorLocation: West London (On-site)Salary: Competitive plus large company benefitsHours: 9:00 am - 5:30 pm, Monday - Friday Role OverviewTo assist the Senior Operations and Management team with the day-to-day management of field and site-based IT engineers; acting as a point of escalation for issues and proactively driving efficiency and service improvements.The Site Supervisor role provides leadership to the team and plays an active part in the management and development of staff.Security clearance, or the willingness to apply for clearance, will be required for this role. Key Responsibilities Manage resources to ensure adequate cover is maintained to deliver existing support requirements within the allocated cost structure Conduct regular visits to regional sites where engineers are based Encourage and support personal development and training requirements for team members Work closely with the Field Delivery Manager and wider Management team to review and improve performance against contractual SLAs, operating within agreed KPI parameters Generate management information, including daily performance reports and contribution to daily and weekly reporting Act as the first point of escalation, managing issues directly and escalating to line management where required Monitor and manage customer SLAs on a daily basis Proactively identify opportunities for improvement both internally and externally Maintain personal and professional development in