This post is a key role as part of a new 24/7 Mental Health First Response service, serving as the first point of contact for individuals requiring urgent mental health support through the GMMH 24/7 Trust helpline/111.The Mental Health Practitioners will be registered mental health professionals providing effective support to callers experiencing a mental health crisis. Responsibilities include triage, risk assessments, and brief psychosocial interventions. Working via telephone and video calls, they will offer compassionate emotional support and promote self-management of emotional distress when appropriate.Practitioners must recognize when a caller needs more support than can be provided remotely, such as a crisis mental health assessment or ongoing care, and confidently coordinate with relevant clinicians, services, or organizations to facilitate this.The role involves working with individuals of all ages (Children and Young People, Adults, Older People) experiencing a mental health crisis via telephone triage. As part of a multidisciplinary team, MH First Responders will conduct initial assessments, provide information, support, signposting, and advice.First responder job descriptionGreater Manchester Mental Health Trust- Provide advice and guidance on mental health issues.- Request information from Police Officers according to information sharing protocols.Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 122 locations, delivering inpatient and community mental health services in Bolton, Manchester, Salford, Trafford, and Wigan, along with specialized services across Greater Manchester and beyond.Greater Manchester is renowned for its vibrant culture, scenic countryside, and welcoming communities. Our staff enjoy opportunities for professional growth, learning, and contributing to improved care.See attached job description and person specification.Staff benefits include:• Pay enhancements• 27 days annual leave plus bank holidays, increasing to 29 after 5 years and 33 after 10 years• Excellent pension scheme• Cycle to work scheme• Salary sacrifice car scheme• Wellbeing programme• Blue Light Card discounts• FuelGenie fuel cards (for applicable roles)This advert closes on Wednesday, 3 September 2025.

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