We are seeking an experienced Customer Service Team Leader to join our operations team. Working with the General Manager, you will improve customer experience, team performance and accountability. The Role; The role is split between leading the team, handling customer quotes/orders/queries and overseeing deliveries to customers. Lead, coach and support the team while managing key customer relationships. Improve customer experience, order conversion and operational efficiency. Key responsibilities include: Lead and develop a small, office-based customer service team. Support key accounts and resolve complex queries and claims. Coordinate with marketing, supply and transport teams. Maintain controls across quotations, orders, payments and installations. Drive a collaborative, accountable and customer-focused culture. What We Are Looking For We need an experienced, hands-on team leader who develops people and improves operations. You will bring: Proven B2B customer service and team leadership experience. Strong coaching, communication, influencing and conflict-management skills. Ability to prioritise work, solve problems and manage projects in a fast-paced environment. A collaborative, resilient and solutions-focused approach. Proficiency in Microsoft applications and general IT systems. ..... full job details .....