Role: Service Desk Engineer Location: Hereford, Herefordshire (on-site) Salary: Up to £32,000 per annum + benefits Benefits: Competitive package, training and development, supportive team Our client, a leading IT support and managed services provider in Hereford, is recruiting a Service Desk Engineer to join their growing technical team. They deliver comprehensive IT support, cybersecurity, cloud services and solutions to businesses locally and across the UK, working with technologies such as Microsoft 365, cloud platforms, networking/security tools and business support systems. This is a hands-on role supporting clients'' IT environments, resolving technical issues, and ensuring excellent service delivery. What you''ll do Provide first and second-line technical support to business users via phone, email and remote toolsDiagnose and resolve IT incidents relating to hardware, software, networks and cloud servicesLog and manage tickets in the service desk system to agreed SLAsSupport onboarding of new users, including account setup and permissionsAssist with basic system administration and maintenance tasksCommunicate clearly with clients, escalating issues appropriatelyContribute to documentation and knowledge base resources What we''re looking for Previous experience in a service desk or IT support roleStrong understanding of Windows OS, Microsoft 365 and common business applicationsKnowledge of networking fundamentals (TCP/IP, DNS, Wi-Fi) and security basicsExcellent p