We have an exciting opportunity to work within our higher education client based in Uxbridge.

Job title: Student Engagement and Success Officer

Pay rate: -15.97

Duration: This is currently a temporary role starting asap for up to 6 months

Location: 100% office based - Uxbridge

Duties

The postholder will be responsible for identifying disengaging students from available data and information. By making contact with these students and through these interactions, the team will help identify what the individuals need to get the most out of their studies. Identifying trends of potential barriers to education which can be addressed by working with other stakeholders.
The postholder will be responsible for individual proactive engagement with students not engaging with their studies to try to re-engage them and identify support required, and for running campaigns to engage students at specific times of the year.
Key duties and responsibilities:
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Make contact and engage with students about their engagement with their studies.
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Undertake face-to-face, telephone and online sessions with students.
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Advise students on the range of support available within the University to help them engage with their studies.
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Making good use of available data to identify students that might be at risk with their engagement.
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Develop student engagement campaigns.
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Maintain confidential and accurate case notes and data on engagement and impact of the team.
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Work and liaise with other staff within Colleges, and the wider Student Support Services teams to provide an integrated service.
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To have thorough knowledge of the services available in the University and to understand their processes.
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Contribute to the delivery of induction and orientation for new students to provide a welcoming community experience.
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Refer complex cases as appropriate.
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Organise, plan and prioritise own work activities to contribute to the achievement of service objectives and professional standards.
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Understand client and stakeholder requirements and take responsibility for team-delivered outcomes.
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Independently respond to each student case with professionalism based on prior experience, or knowledge of services within the University.
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Contribute to reports for the service
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Offer induction and ongoing support for new members of the team.
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Contribute to and attend in-service training and team meetings.
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Attend working groups and advisory groups where appropriate.

If you would like to hear more about this role, please send your CV. We will contact all shortlisted candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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