Are you an organised, approachable, and customer-focused Administrator looking to make a real difference in Scarborough? Would you like to work for an organisation known for delivering high-quality client support and trusted by the community it serves? Are you looking to join a supportive, client-focused organisation where teamwork and service excellence are at the core?

If so, this could be the perfect opportunity for you. We are recruiting for a part-time Administrator (21.25 hours per week) on a 9-month fixed-term contract to provide maternity cover. This varied role offers the chance to become part of a friendly and supportive team, providing excellent service to clients and playing a key role in the smooth running of the organisation.

As an Administrator, you will be the first point of contact for clients, ensuring they receive a friendly, efficient, and professional service. Your responsibilities will include:

• Handling client enquiries with care, offering guidance and directing them to the right services both over the phone and via email.

• Managing and booking appointments efficiently using the in-house CRM system.

• Processing and distributing correspondence, both electronically and by mail.

• Supporting the wider team with administrative duties including data entry, filing, scanning and record maintenance.

• Providing accurate information to clients and colleagues to ensure smooth communication across departments.

• Answering the telephone and taking accurate messages to send to colleagues at all levels within the organisation.

• Supporting the reception team by contributing to a welcoming and professional environment, both in person and over the phone.

• Previous experience in an administration, coordination or office-based customer service role.

• Strong IT and data entry skills with knowledge of Microsoft Office packages.

• Excellent written and verbal communication skills with a high level of accuracy and attention to detail.

• A flexible, conscientious and team-oriented approach.

• Strong organisational skills with the ability to prioritise a busy workload.

• A proactive attitude and willingness to learn.

• Part-time – 21.25 hours per week

• 9-month fixed-term maternity cover contract

• Enhanced pension

• Car parking available

• 22 days' holiday plus bank holidays (pro rata)

• Access to a discount scheme across a number of platforms and retailers

• Overtime pay available

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive, if you have not heard from us within two weeks, please assume you have not been shortlisted for this particular role.

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