Be the engine room that powers grassroots transformation. You''ve mastered the art of making things work smoothly - maybe in charity operations, facilities management, or business support. You know that every compliance checkbox ticked, every system optimised, and every pound saved directly translates into changed lives. You''re ready to step up into a role where your attention to detail genuinely matters. We''re looking for a Senior Operations Officer who can keep everything running while keeping people at the centre. You''ll be the person who welcomes callers seeking help, negotiates charity discounts with suppliers, coordinates staff onboarding, manages compliance, and ensures our Board can focus on strategy. It''s operational excellence meets genuine compassion. What you''ll be doing Keep our operations safe and compliant - conduct risk assessments, manage health and safety, coordinate facilities maintenance, and ensure we meet all legal requirements. Enable brilliant people to do brilliant work - support HR processes from onboarding to exits, manage DBS checks, coordinate team events, and be the go-to person who solves problems. Be the first point of contact for people seeking help - answer calls with empathy, direct clients to appropriate support using your knowledge of local services, and ensure no one leaves Grapevine without assistance. Support recruitment and governance - process applications through our system, coordinate Board meetings, and provide key ..... full job details .....