IT Support Analyst - Windows, M365, Intune Coleshill, Birmingham 32,000 - 35,000 + Benefits inc. healthcare We''re recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment.This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support.The RoleAs the IT Support Analyst, you''ll be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You''ll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact.Key responsibilities include:Providing on-site IT support across office and warehouse environmentsWindows desktop support (Windows 10/11)Microsoft 365 administration and user supportAzure Entra (Azure AD) user and device managementHeavy use of Microsoft Intune for device builds, imaging, and endpoint managementTroubleshooting networking issues such as IP conflicts and connectivity problemsSupporting hardware including PCs, laptops, printers, and label printersSupporting warehouse systems integrated with ERP and shipping processesManaging tickets via a service desk system and prioritising issues effectivelyRemote support for hybrid users using TeamViewerWorking in line