This range is provided by Parkside Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay rangeTechnical Support Engineer – Automation

Location:

Staines, Surrey

Contract:

12 months, full-time (40 hours per week)

We are seeking a

Technical Support Engineer – Automation

to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support.

Responsibilities

Providing technical support to users and administrators of a leading IT service management platform.

Contributing to best practices for delivering exceptional support services.

Troubleshooting and resolving challenging technical issues with minimal supervision.

Acting as a customer advocate, prioritising and managing incidents and escalations.

Working closely with operations and engineering teams to develop and improve tools and processes for faster issue resolution.

Qualifications

Strong troubleshooting and root cause isolation skills.

Understanding of user permission levels, domain configuration, group policy objects, and SUDO policies in UNIX/Windows.

Knowledge of networking protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST.

Experience with troubleshooting tools (e.g., Wireshark, Traceroute).

Proficiency in object-oriented programming (Java preferred).

Ability to analyse log files and apply standard debugging concepts.

Familiarity with incident management, knowledgebase usage, defect management, and escalation processes.

Excellent written and verbal communication skills.

Why this roleThis role offers the opportunity to work at the forefront of enterprise technology, gain exposure to a variety of systems, and collaborate with talented teams in a supportive, fast-paced environment.

Additional information

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting

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