Operations Manager - Medway and Gravesham Location: Medway Salary: From £40,000 per annum Vacancy Type: Permanent About The Role Are you a passionate leader ready to drive impact in employability services? We re looking for a dynamic Operations Manager to lead, performance-manage, and grow our Connect to Work contract in Medway and Gravesham. This is a full-time role (35 hours/week) for someone with at least 3 years managerial experience in the employability sector. You ll be at the heart of our senior leadership team, championing high-quality delivery, IPS fidelity, and strong community partnerships. If you thrive in fast-paced environments and love turning strategy into results, this is your next challenge. What You ll Do: Lead operational management of IAG, pre-employability, and employability services. Ensure IPS standards are met through coaching, audits, and quality assurance. Drive performance management, KPI monitoring, and contractual compliance. Contribute to budgets, bids, and business growth opportunities. Line-manage a high-performing team, fostering professional development and accountability. Strengthen employer engagement and deliver job fairs, workshops, and inclusive recruitment initiatives. Build and maintain partnerships across prisons, NHS trusts, local authorities, and community providers. Oversee caseloads and workflows to ensure efficient delivery and strong participant outcomes. Uphold safeguarding, compliance, and governance, keeping services safe,