Resident Liaison Officer (RLO) Milton Keynes Up to 35,000 + Package We are currently recruiting for an experienced Resident Liaison Officer to join an established construction and refurbishment contractor, working on social housing refurbishment programmes in Milton Keynes. This is an excellent opportunity for a confident and personable individual with previous Resident Liaison experience within social housing, planned maintenance or refurbishment projects. The successful candidate will play a key role in maintaining positive relationships with residents, ensuring they are kept informed and supported throughout the works. The Role Act as the main point of contact for residents throughout refurbishment and planned maintenance programmes. Liaise with residents to explain upcoming works, project timescales and potential disruption. Arrange appointments and access for site teams and subcontractors. Provide regular updates to residents regarding progress and changes to schedules. Manage resident queries, concerns and complaints professionally and efficiently. Support vulnerable residents and ensure their needs are considered throughout the works. Coordinate closely with Site Managers, subcontractors and project teams to ensure smooth delivery. Carry out resident satisfaction surveys and maintain accurate records. Assist with the management and resolution of issues arising during the programme. Ensure a high standard of customer care is maintained throughout ..... full job details .....