Operations Director Soft Services Facilities Management (Cleaning Focused) Location: London Salary: £75,000 - £90,000 + BenefitsFull-Time, Permanent Are you a strategic leader with a strong background in soft services facilities management, specifically within the cleaning sector? Do you have experience managing a PandL of £10M+ and driving operational excellence? If so, we have an exciting opportunity for an Operations Director to join a leading facilities management company in London. The Role: As Operations Director, you will be responsible for the overall management, growth, and profitability of the soft services division, ensuring exceptional service delivery across multiple contracts. Key responsibilities include: Strategic Leadership Oversee the operational performance of cleaning contracts, ensuring efficiency, profitability, and service excellence. PandL Management Take full ownership of a £10M+ budget, driving cost efficiencies and maximising profitability. Client and Stakeholder Engagement Build and maintain strong relationships with clients, ensuring high levels of satisfaction and contract retention. Operational Excellence Implement best practices in cleaning service delivery, ensuring compliance with health and safety regulations and industry standards. Team Leadership and Development Lead, mentor, and develop a high-performing operations team, driving engagement and performance. Business Growth and Innovation Identify opportunities for contract growth, service