Technical Service Engineer

Location: Bradford, GBWork Arrangement: RemoteMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.The Role:As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.What you will do:Perform pre-installations, installations and maintenance activityPerform training, both internally and externally where neededComplete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmationActively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfactionWork in partnership with the sales teams to assist with sales revenue targets and revenue growthTravel to customers site within your regional area along with occasional travel nationally to attend training events and meetingsWhat you need to have:Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshootingProven ability to assess technical situations, diagnose issues, and provide proactive, effective solutionsSkilled in adhering to procedures while efficiently managing time and tasks in a dynamic environmentProficient in managing multiple tasks simultaneously without compromising qualityCertifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not requiredIn-depth knowledge of technical products, particularly those similar to MI''s product range, is an advantage but not essentialYou’ll only be the right candidate if you are aligned to our values and culture:Winning through customersHigh ethical standards, openness and trustExpectations for resultsRespect and value peopleIf you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

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