1st Line IT Help Desk Support Engineer Barnsley Contact Personnel for the salary info Hours of work: Early Shift: 7:00 am until 3:30 pm Monday to Thursday, 7:00 am until 2:30 pm on Friday Mid Shift: 8:30 am to 5:00 pm Monday to Thursday, 4:00 pm finish on Friday Late shift: 9:30 am to 6:00 pm, 5:00 pm finish on Friday Overview of 1st Line IT Help Desk Support Engineer: The role entails the logging and diagnosis of IT related issues from internal staff which can either be resolved or escalated to the appropriate team, these will be received in ticket format or direct calls. This role would suit a recent Graduate or someone who already has some hands-on experience in an IT Help Desk support role. 1st Line IT Help Desk Support Engineer Responsibilities: Handle support requests via phone or ticketing system Log, categorise and prioritise tickets accurately and according to urgency Ensure that tickets are responded to in a timely manner Escalate complex problems to the relevant team where required Maintain an accurate record of issues and resolutions Communicate effectively with the end user at each stage of the ticket Setup and configuration of new mobile phones and handheld devices Troubleshooting issues with hardware i.e. printers Provide support for widely used software such as Microsoft Office and other standard applications Provide support for in-house applications and systems across the business Contribute to and update knowledge base documentation for common issues an