An exciting opportunity has become available for an experienced First Line Helpdesk Technician for a large manufacturing company based in Barnsley. The ideal person would have a strong interest in IT and enjoy problem solving. The role entails the logging and diagnosis of issues which can either be resolved or escalated to the appropriate team. Responsibilities: Handle support requests via phone or ticketing system. Log, categorise and prioritise tickets accurately and according to urgency. Ensure that tickets are responded to in a timely manner. Escalate complex problems to the relevant team where required. Maintain an accurate record of issues and resolutions. Communicate effectively with the end user at each stage of the ticket. Setup and configuration of new mobile phones and handheld devices. Troubleshooting issues with hardware i.e. printers. Provide support for widely used software such as Microsoft Office and other standard applications. Provide support for in-house applications and systems across the business. Contribute to and update knowledge base documentation for common issues and fixes. You must have: Excellent written and verbal communication skills with the ability to work both independently and part of a team. Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external. IT literate with the ability to learn in-house systems. Able to explain technical details cl