Customer Service Advisor - Dundee (Hybrid)

Hours: Full-time, 35 hours/week | Various shifts available between 7am-11pm, including weekend working.

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN - hybrid after training (6 weeks)
Contract: Temporary, ongoing with options for Temp to Perm contracts

Pay: Rates start at -13.98 p/hour with shift allowances up to -23.22 p/hour

About the role

We''re helping Tesco grow their customer engagement centre team. If you are passionate about providing great customer service, this is your chance to join an award-winning call centre in Dundee.

What''s in it for you

• Competitive pay, with strong evening/weekend premiums
• Full training on-site for your first 6 weeks
• Hybrid working once trained
• On-site gym and staff restaurant
• Free on-site parking
• Real career progression opportunities
• A work environment with a culture which will support and develop you

The Role

• Answer customer calls about orders, deliveries and products
• Turn complaints into positive outcomes with empathy and professionalism
• Use our systems to log and resolve requests accurately
• Work closely with your team to keep support seamless
• Represent the brand with integrity in every interaction

We need

• A genuine passion for great customer service
• Confident, friendly phone manner
• Basic IT skills (comfortable learning new systems, familiar with MS Office)
• Ability to juggle tasks in a busy environment
• Flexibility to work shifts, including evenings and weekends

Pay & Enhanced Rates

• Standard Rate: -13.98 per hour
• Evening Premium (8pm to Midnight): -16.23 per hour
• Sunday Rate: -17.48 per hour
• Sunday Evening Rate: -19.73 per hour
• Overtime & Bank Holidays: -20.97 per hour
• Overtime/Bank Holiday Evenings: -23.22 per hour

Where you''ll be working

Based at Dryburgh Industrial Estate, Dundee, with a flexible hybrid pattern once you''re fully trained. Shifts are confirmed 4 weeks ahead, with a 45-minute flex window on start times.

How to apply

Click apply now - we''d love to hear from you.

Adecco is acting as an employment business for this temporary role. By applying, your details will be shared with Adecco - see our Candidate Privacy Statement for details.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)