Customer Service Consultant - Mortgage SupportBournemouth Hybrid Working 14.56 per hour 35 hours per week 12-Month Contract with Permanent OpportunityAre you passionate about delivering outstanding customer service and helping people when it matters most?We''re looking for enthusiastic and customer-focused individuals to join a busy Mortgage Services team, supporting customers throughout one of the most important journeys of their lives. This is a fantastic opportunity to build a career within financial services, with full training provided and excellent long-term prospects.The best part? You do not require any previous financial services experience as all training will be provided, you just need to enjoy delivering gold standard customer service!The OpportunityAs a Customer Service Consultant, you''ll be the first point of contact for customers with mortgage-related enquiries. You''ll provide guidance, reassurance and support, helping customers understand their options while ensuring every interaction is handled with professionalism and care.Whether you''re updating a customer on the progress of their mortgage application or supporting someone through a more complex situation, you''ll play a key role in delivering an exceptional customer experience.What You''ll Be DoingHandling inbound calls relating to mortgage applications and existing mortgage accountsKeeping customers informed on the progress of their applicationsResponding to mortgage-related enquiries with confidence ..... full job details .....