Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.The opportunity

It’s an exciting time in the Customer Support industry - Intercom and more specifically Fin AI Agent is transforming the way our customers do business and driving innovation to their Support Model. The Professional Services team is crucial to this process and we pride ourselves on the level of partnership our customers receive. Whether purchasing Intercom for the first time, expanding Intercom use to a new team, or adopting new features - customers want trusted advisors to guide them through the process.As an AI Deployment Specialist at Intercom, you’ll share ownership of our Customers’ success alongside other members of our Professional Services team. Your primary responsibility is helping customers implement Intercom’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.AI Deployment Specialists have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place.What will I be doing?

You will act as the main product expert during our customer’s deployment of Fin AI Agent for Customer SupportYou’ll partner with the rest of the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clientsYou’ll facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plansYou’ll work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to completeYou’ll execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI featuresYou’ll help drive success of the Professional Services Team by exceeding the measured Key Performance Indicators for your Project PortfolioYou’ll collaborate with our Customer Support and RandD teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancementsYou’ll collaborate with our Customer Education Team to ensure our self-serve materials are up to date and best in classWhat skills do I need?

6+ years of work experience, with 4+ year(s) in a customer-facing rolePositivity: A genuine interest in the work you do and a positive attitude!Curiosity: a passion for learning, for technology, and for solving problemsTraining: the ability to make complex topics simple to understandRapport Building: comfortable working with customers via video callsAdaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutionsDemonstrate the Intercom Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and OptimisticExperience training on software, experience with Intercom, or experience with other SaaS productsExperience with AI Agents and / or Large Language ModelsPast experience in Customer Success, Support, Sales Engineering, ConsultingGreat examples of self started projects with measurable successExperience with RESTful API IntegrationsBenefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenPension scheme and match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage tooMacBooks are our standard, but we also offer Windows for certain roles when needed.Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.Interested in building your career at Intercom? Get future opportunities sent straight to your email.

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