This is a client focused administrative role suited to someone who enjoys organisation, accuracy and delivering an excellent customer experience. It is ideal for an individual who does not want a sales role but enjoys retaining customers, supporting service delivery and ensuring clients receive the right level of support.You will act as the link between sales teams, technical specialists, and clients, ensuring new and existing clients are supported, informed and confident throughout their journey. You will manage information, coordinate activity and maintain clear communication to ensure work progresses smoothly and efficiently.Key Responsibilities:Provide administrative support to technical specialistsCommunicate with clients by phone and emailMaintain accurate and up to date client records and databasesSupport and monitor client account connections, explaining benefits where requiredMeet key performance indicators related to client retention and service upgradesContact clients to obtain missing application, payment or data informationProcess changes to client service packages, including upgrades and downgradesIdentify missing client information and request details needed for reportingInform clients about additional services that may be suitable for their needsSkills:Experience in a fast-paced customer service role, ideally office or phone basedComfortable spending most of the day on the phoneClear, confident telephone manner with strong listening skillsExperience promoting