Overview

N2O is an award winning creative brand experience agency. Trusted by the world’s most successful brands to build their brand experiences, we craft insight-led, relevant, engaging, and measurable campaigns that deliver results - at home, in-store, out of home and online. Our Head Office is based in Maidenhead, but we also have sites in Bedford, Welwyn Garden City, and Hook.Due to our continuing growth, we are on the lookout for a Desktop Support Administrator to join our Help Desk team. The Helpdesk team are responsible for the support and maintenance of both software/hardware and all peripherals at our head office and across a number of remote sites.Our main responsibilities will be dealing with day to day queries via phone and email as well as face to face, supporting all Microsoft technologies; you will be able to accurately log technical issues, providing first line support to internal users.Responsibilities

Accurately record technical issues from end users and provide first line support escalating where appropriate.Liaising with the Desktop Support Team Leader to provide administrative support where necessary.Supporting our users with various Office 365 technologies.Creation of internal Helpdesk Knowledge base article.Install and configure IT equipment and various technologies.Resolve first line incidents and upgrade different types of software and hardwareProvide support for all MS products such as Word, Excel, Outlook, Powerpoint.Accurately record, update and document requests using Freshservice.Offer remote support to satellite offices in Hook, Nottingham, Bedford and Welwyn.Resolve incidents with printers, copiers, scanners and mobile devices including iOS and Android phones.Maintain a first-class level of customer service ensuring that all customers are treated efficiently.Ensuring Helpdesk tickets are accurately logged and users are updated on the status of their helpdesk requests.Ensure the Helpdesk best practice is implemented at all times.Qualifications

Educated to GCSE level including English and Maths or equivalentAbility to prioritize, multi-task and adapt to changes quicklyConfident personality with awareness of providing good customer serviceBe able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applicationsExcellent communication skills and telephone manner, being able to explain technical issues to non-technical staffKnowledge of Microsoft Windows and Mac OS operating systemKeyboard skills to ensure quick and accurate data entryHas a proactive, ''can-do’, problem-solving attitudeCollaborative team playerAble to work in our Maidenhead office five days a week with some flexibility to work from home on occasionBenefits

Salary up to £26K per annum23 days annual leave plus bank holidays, rising by one each completed year (capped at 30)Flex buy/ sell holiday schemeLife assuranceFree private medical and dental after two years'' serviceRetail / services discounts schemeEmployee Assist ProgrammeSeason ticket loanHead office location has multiple perks including on site gym, free breakfasts, free onsite parking and onsite cafe

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