Operations Team Leader. Location: Milton KeynesContract: PermanentPay: £38k - £45kHours: 38 per week. Travel: 20%+ (UK and occasional international)About the Role. We re looking for a proactive Operations Team Leader to lead and support our Aftersales activities across warranty, rework, projects, and customer service. You ll coordinate the flexible deployment of on-site and field technicians, provide hands-on support at customer sites, and ensure high-quality documentation and communication that keeps campaigns on track and customers delighted.Key Responsibilities. Resource Coordination: Plan and deploy technical and operational staff (on-site and field) for optimal capacity utilisation.Hands-On Support: Participate in service jobs at customer sites, including repair and assembly work.Customer Interface: Attend customer meetings to support aftersales for door and step systems (core portfolio).Team Development: Coordinate training, instruction, and work processes for the Field Service Technician team.Documentation and Compliance: Prepare work instructions, protocols; maintain accurate reports on assemblies, errors, damages, and campaign progress.Warranty and Technical Support: Assess warranty claims, propose remedial measures, and execute services per contract.Operational Governance: Ensure timely processing of inspection sheets, timesheets, logs, return-to-work and medication check forms.Continuous Improvement: Review/amend contractor instructions; revise customer maintenanc