Customer Service Executive
Customer Service ExecutiveLocation: HatfieldSalary: £24,000 per annumJob Type: PermanentHours: Monday - Friday, 8:30am - 5pmCustomer Service Executive About our client:Our client is seeking a proactive and detail-oriented Customer Service Executive to manage customer accounts, ensure seamless order processing, and provide exceptional client support. This role is ideal for a highly organised individual with strong communication skills and a passion for delivering excellent service.Customer Service Executive Details: 25 days holiday, plus bank holidaysWellbeing servicesEmployer pensionTraining and development opportunities Customer Service Executive Responsibilities: Process customer instructions accurately, ensuring timely despatch.Communicate effectively with clients, suppliers, internal teams, and operations to maintain service standards.Provide expert guidance on distribution processes.Manage a shared inbox, prioritising and escalating emails as needed.Handle administrative tasks, including charge notes, collections, and delivery issue resolution.Use in-house systems for warehouse management, shipping, and workflow tracking. Customer Service Executive Skills and Experience: Strong attention to detail and organisational skills.Excellent verbal and written communication.Solid administrative and IT proficiency, including MS Office.Ability to meet deadlines and manage workload effectively.Customer service experience in a fast-paced environment.Adaptable, proactive, and a strong
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